Eid-el-Kabir: Bi-Courtney unveils service to ease flight delays, cancellations

The operator of Murtala Muhammed Airport Terminal Two, Bi-Courtney Aviation Services Limited, has felicitated the Nigerian Muslims on this year’s Eid-El Kabir Festival, assuring them and other travellers and users of the gateway of maximum safety and security within and around the airport facility during and after the festivity.

In a statement on Tuesday by Oluwatosin Onalaja, its Head of Corporate Communications, BASL said it has continued to invest heavily in infrastructure maintenance, and the human capital development of its workforce, to promote and sustain the safety and security of lives and property within and around the airport terminal.

He said, “We are in the aviation business, a highly regulated and specialised industry. To achieve success in this space, modern infrastructure is key. Consistent maintenance is yet another phase that must be heavily invested in. nalaja said BASL continues to provide additional operational support to all the airlines and other statutory regulatory agencies operating within the MMA2 to ease the burdens of flight delays and cancellations.

BASL said in addition to the existing Customer Care Programme in the terminal, MMA2 is also working on the introduction of On-Time-Performance (OTP), an initiative that will promote accountability and reward promptness for the airlines’ activities.

Onalaja explained that an airline is considered OTP compliant when it is able to operate its scheduled flights on time.

He further said, “A flight is considered on time when it arrives and/or departs within 15 minutes of the scheduled time. Cancelled flights count as not-on-time flights. The OTP is calculated based only on flights that operate within the scheduled arrival and/or departure times with minimal or zero cancellations.

“At the end of the day, the OTP-compliant airlines will be appropriately recognised and appreciated, to engender a culture of on-time performance among airlines at the MMA2 terminal,” he added.